Measuring the level of success of a training program

Prior to the beginning of a training program organizations should set goals and explain those goals to the individuals receiving the training so that all parties involved in the process are clear about the purpose of the training.  Once goals are established the level of success can be measured once the training is complete because all parties involved were aware of what was supposed to be achieved during training.  Upon the conclusion of the training, the organization can evaluate the trainee’s reaction to the training by using a questionnaire that would allow them answer questions about their thoughts and feelings about the training received on a rating scale.  Evaluation test can be performed to analyze what was learned during the training by measuring the trainee’s knowledge, skills and attitude in comparison to what they were prior to the training program. Organizations can form groups of managers and assistants to evaluate if what individuals learned in training is now being incorporated in how they perform the functions of their job.  One sure way is through observation from the managers and assistants that were selected to evaluate the trainees.  Face-to-Face interviews should be conducted to get a perspective of the material that was covered during the training that will allow the managers and employees to provide feedback on what was covered.  The results of the training can also be evaluated through employee evaluations where their performance is measured in terms of before and after training incorporating the goals that were established prior to the beginning of training to see if the trainee met those goals.